Card Lost/Stolen/Fraud Help
If you believe that one of your ATM, credit, or debit card numbers, or your PIN number, has been stolen, or if you notice fraudulent charges on your card, please call our Plastic Card Services Department immediately at (513) 523-8888.
If the credit union offices are closed, call:
- For lost/stolen Miami VISA Gold or VISA Classic Cards: 1-833-541-0777 (NEW NUMBER)
- For lost/stolen Debit or ATM Cards: 1-800-354-5511 or 1-800-528-2273
- From Outside North America (For Debit or ATM Cards Only): +1 812-647-9794
- For lost/stolen Checks: (513) 523-8888, option 1 (leave message)
Then follow up the next business day with a call to the credit union.
Stop fraud before it happens. Click here to read our Security and Privacy information for steps to help keep yourself from becoming a victim of fraud.
Traveling soon? You'll want to make sure your cards will work at your destination, and that your personal information stays safe while you're away from home. Click here to read some important travel information before you go.